Refund policy

Please choose your items carefully as Mallory's Findings can not provide a refund or replacement if you change your mind, or ordered the wrong product. 

We are unable to refund or exchange products damaged by misuse or the product has been used for a period of time and the problem is as a result of usual wear and tear. 

Under the Australian Consumer Law, you have the right to return a product and get a refund or exchange if the product does not meet certain consumer guarantees - for example, if the product is faulty by manufactory fault.

When are customers entitled to a refund?

When the product:

• Has a fault that the customer did not know about at the time of purchase
• Does not do the job that the customer was led to believe it would do
• Does not match the sample or description the customer was shown

Under these circumstances, customers may negotiate with staff so an appropriate solution is found such as repair, replacement or refund.
Claims for defective or missing merchandise

• Must be made within 14 days from receipt of the goods. No claims will be accepted thereafter.
• A photo of the damaged item must be provided via email with your request to info@mallorysfindings.com.au
• If you fail to give such notice, the goods must be deemed to be in all respects in accordance with the specified requirements.
• No claim must be recognised unless made in writing and received by us within 14 days after receipt of the goods by you.

Returning of Items

When returning your item, please wrap the box with plastic or paper.  

We allow 10 days from receipt of goods, to return the item in the original packaging & condition, with a copy of the invoice. 

It is recommended that you post it back to us via insured/registered mail, as we are unfortunately unable to hold responsibility should your parcel be lost in transit. We do not credit for shipping charges either way, unless the return is due to an error on our behalf. Once we receive the goods, you will receive your refund via your original payment method within 14 working days.

• No returns on Sale, Clearance items or factory seconds. 
• We are unable accept earring components/post/hooks/wires for return or exchange due to Health Regulations.